Frequently Asked Questions

Orders

Q: How do I place an order?

Simply browse your favorite pieces, select your size, and click "Add to Cart." Once you're ready, proceed to checkout and complete your order.

Q: Can I cancel my order?

Orders can be canceled before they are shipped. Once dispatched, cancellation is no longer possible.

Q: How will I know my order is confirmed?

You'll receive a confirmation email or SMS once your order is successfully placed.

Shipping & Delivery

Q: How long does delivery take?

  • Nationwide: 2–5 business days
  • International: 7–12 business days

Q: How can I track my order?

Once your order is shipped, you'll receive a tracking number via email or SMS.

Q: Do you offer free shipping?

We occasionally offer free shipping promotions. Stay updated through our website and social channels.

Payments

Q: What payment methods do you accept?

We accept:

  • Cash on Delivery (COD)
  • Debit/Credit Cards
  • Online payment methods (where available)

Q: Is it safe to pay online?

Yes. All payments are processed through secure and trusted payment gateways.

Returns & Exchanges

Q: What is your return policy?

We accept returns only for defective or incorrect items within 7 days of delivery.

Q: Can I exchange an item?

Yes. Exchanges are available for size issues, damaged items, or incorrect products.

Q: How do I request an exchange or return?

Contact us with your order number and the reason for your request. Our team will guide you through the process.

Product & Sizing

Q: How do I choose the right size?

We recommend checking our size guide available on each product page.

Q: Will the product look exactly like the pictures?

We strive for accuracy, but slight variations may occur due to lighting and screen differences.

General

Q: Do you restock sold-out items?

Some items may be restocked depending on demand. Follow us to stay updated.

Q: How can I contact ADMA?

You can reach us via:

Q: Where is ADMA based?

ADMA operates online and delivers across Pakistan (and internationally where available).