RETURN & EXCHANGE POLICY

At ADMA, we want you to feel confident in every purchase. If something isn't right, we're here to make it right.

1. ELIGIBILITY

We gladly accept returns or exchanges within 15 days of delivery, provided the following conditions are met:

  • The item is unused, unworn, and in its original condition.
  • All tags and packaging are intact.
  • The request is made within 15 days of delivery.

2. EXCHANGE POLICY

We offer exchanges for:

  • Size issues.
  • Defective or damaged items.
  • Incorrect item received.

How it works:

  • Contact us with your order details.
  • Our team will guide you through the process.
  • Once approved, your replacement will be processed.

3. RETURN POLICY (REFUNDS)

We offer returns under the following conditions:

  • Item is faulty or damaged.
  • Wrong product delivered.

Refund Method:

  • Refunds will be issued via bank transfer or the original payment method.
  • Processing time: 5–10 business days after approval.

4. NON-RETURNABLE ITEMS

The following items cannot be returned or exchanged:

  • Items purchased on sale or discount (unless defective).
  • Used, washed, or damaged items (not due to our fault).
  • Items without original tags or packaging.

5. EXCHANGE / RETURN PROCESS

To initiate a request:

  • Contact us at [your email / WhatsApp].
  • Share the following information:
    • Order number.
    • Reason for return or exchange.
    • Images (if the item is damaged or incorrect).
  • Our team will respond within 24–48 hours.

6. SHIPPING COSTS

  • Customers may be responsible for return shipping costs.
  • If the item is defective or the wrong item was delivered, ADMA will cover the shipping cost.

7. INSPECTION & APPROVAL

  • All returned items are inspected upon arrival.
  • ADMA reserves the right to approve or reject requests based on the item's condition.

8. FAILED REQUESTS

Returns or exchanges may be declined if:

  • The request is made after the allowed timeframe.
  • The item is not in its original condition.
  • Required details are not provided.

9. IMPORTANT NOTES

  • Exchanges are subject to stock availability.
  • If the desired item is unavailable, store credit may be offered.
  • ADMA reserves the right to update this policy at any time.

10. CONTACT US

For all return and exchange queries, please contact us:

Email: support@admaofficial.com
Phone / WhatsApp: 03073006006